Learn how the information you provide while using 299net is stored, used, and kept secure — all explained in plain English.
When you create an account and use 299net's services, certain information is collected as a natural part of the process. This data falls into two categories — what you provide directly, and what the system collects automatically.
| Data Type | What is collected | When it is collected |
|---|---|---|
| Introduction | Name, date of birth, NID number | During registration and KYC verification |
| Contact | Email address and mobile number | At the time of registration |
| Financial | BKash/Nagad number (masked), transaction history | At the time of payment |
| Device & Network | IP address, browser, and device model | Each session |
| Usage Data | Pages visited, game history, and click patterns | While using the site |
| Cookie Data | Session tokens and preference settings | Stored in Browser |
Important: 299net never stores your full payment card number or mobile banking PIN. All payment verification is handled through token-based authentication only.
When you contact 299net support via live chat or email, those conversations are also stored for security purposes. This helps with dispute resolution and service improvement.
299net uses your data only for specific, legitimate purposes. The main reasons are outlined below.
We use your data responsibly — never in ways that could harm you or for purposes you have not consented to.
⚠️ If anyone claiming to represent 299net asks for your OTP, PIN, or password, it's a scam. No 299net staff member will ever request this information.
299net does not sell your data. However, limited information may be shared with trusted partners in specific circumstances.
| Recipients | What is shared | Reason | Sold? |
|---|---|---|---|
| Payment Gateway | Transaction amount and mobile number | Payment Processing | No |
| KYC Verification Service | NID and photo | Identity verification | No |
| Law Enforcement | Required Information | Legal Obligations | Conditional |
| Licensing Authority | Audit Report | Regulatory Compliance | Conditional |
| Analytics Provider | Anonymous Usage Data | Service improvement | No |
| Advertisers | — | — | Never |
All our third-party partners operate under strict data protection agreements and only receive the specific information needed for their designated purpose.
Exceptions: In the event that 299net merges with or is acquired by another company, members will be notified in advance and given the option to delete their accounts.
299net does not retain data beyond what is necessary. Separate retention periods are defined for each category of information.
When the retention period expires, your data is automatically deleted in a secure manner. You may also request early deletion at any time — however, this may not always be possible due to legal obligations.
A cookie is a small data file stored in your browser. 299net uses cookies to keep your experience smooth and uninterrupted.
You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working.
299net believes you should be in control of your own data. That's why we uphold the following rights.
To exercise these rights, support@299net.wsto send an email. 299net aims to respond within 30 days.
299net strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.
If a parent or guardian discovers that their child under 18 has registered an account on 299net, please contact support immediately. The account and all associated data will be deleted without delay.
Age verification: In cases of suspicion, 299net may ask any member to verify their age using a National ID or birth certificate. Failure to complete verification will result in the account being suspended.
299net may update this Privacy Policy from time to time. For significant changes, you will be notified by email and a revised date will be displayed at the top of the page.
Continued use of the site after any changes are made will be considered acceptance of the updated policy.
For any questions, requests, or complaints regarding data protection, please contact 299net's Data Privacy Team.
Deposits made via bKash or Nagad typically arrive in your wallet within 15–30 minutes. If more than 30 minutes have passed and the funds still haven't appeared, follow these steps.
First, open the bKash app and check whether the transaction shows as successful. If it shows "Successful" but hasn't appeared in your 299net account, note the transaction reference number (TrxID). Then contact 299net via live chat or email with that reference number, the deposit amount, and the time — the team will verify and resolve the issue within 30 minutes. Occasional delays can happen due to network issues or bank server downtime, so there's no need to worry.
299net offers three main types of slot games. First are Classic Slots — three reels with simple paylines, ideal for beginners. Second are Video Slots — five or more reels, 20 to 100+ paylines, with bonus rounds, free spins, and rich graphics.
The third type is progressive jackpot slots — where the jackpot grows with every bet placed, offering the chance for a massive win. There are also Megaways slots (where the number of paylines changes with each spin) and crash slots (where a multiplier climbs until it crashes). Among Bangladeshi members, video slots like Gates of Olympus and Sweet Bonanza are by far the most popular.