Everything you need to know about deposits and withdrawals
A common question we hear: "I made a deposit but it's not showing in my wallet." This usually happens when the transaction ID isn't submitted correctly. After paying via bKash or Nagad on 299net, you'll receive an SMS containing a TrxID or reference number. Enter that correctly in the form and your wallet will almost always be credited within 5 minutes.
Why might a withdrawal be delayed?
Most withdrawals are completed within 15 to 60 minutes. In some cases it may take a little longer — particularly for large amounts after midnight or on bank holidays. That said, 299net's target is to process all standard withdrawals within 2 hours. If it's been more than 4 hours, contact support with your reference number.
Where can I view my transaction history?
In the "Transaction History" section of your 299net dashboard, you can view all deposits and withdrawals — including date, amount, and status. Any issues with a transaction can be reported directly from there.